Job Family:
EBO Accounts Receivable (India)

Travel Required:
Up to 25%

Clearance Required:
None
What You Will Do
Manage day-to-day AR operations, including planning, monitoring, directing, and evaluating team performance.
Ensure compliance with departmental and corporate policies, procedures, and quality standards.
Lead people management activities such as work allocation, coaching, feedback, and team building.
Drive performance management through productivity tracking, quality reviews, one-on-one sessions, KRAs, and PIPs.
Prepare and review internal and client performance reports.
Develop and execute effective work allocation and resource management strategies.
Manage a team with a span of control of 100-150 employees.
Demonstrate thorough knowledge of Accounts Receivable processes, Denials Management, and AR scenarios.
Maintain expertise in both Federal and Commercial payor environments.
Handle client interactions, escalations, and stakeholder communications effectively.
Utilize knowledge of Medicare, Medicaid, ICD, and CPT codes in denial management.




Develop a solid understanding of client-specific workflows, processes, and operational requirements.
Identify operational priorities and workflow challenges to ensure timely delivery of work.
Monitor schedules and communicate risks or delays to leadership proactively.
Implement corrective actions during system issues or operational disruptions to maintain productivity.
Optimize resource utilization and plan capacity allocation to address backlog requirements.
Participate in and support quality review meetings with production teams.
Actively contribute to project launches and monitor operational progress during implementation.
Drive continuous improvement initiatives and exceed operational performance targets.
Prioritize individual and team responsibilities while effectively communicating with diverse stakeholders.
Identify automation opportunities and collaborate with IT teams for implementation.
Utilize MS Excel,

📌 Senior Manager (Chennai)
🏢 Guidehouse
📍 Chennai