Job Title: QA Lead – AI Voice Bot Q
Experience: 10+ Years
Location: Hyderabad, India
Employment Type: Full time
Role Summary:
We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with strong expertise in functional validation, automation, and AI-driven testing methodologies.The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.
Key Responsibilities:
Test Planning & Quality Assurance
• Analyze Business Documents (BDs), functional requirements, and business
workflows to create detailed test cases, test scenarios, and test plans.




• Define and execute end-to-end QA strategies for AI voice bot platforms.
• Ensure complete testing coverage for:
o Functional testing
o Regression testing
o Integration testing
o User acceptance testing
o Conversational AI testing
o Business workflow validation
• Validate voice bot intents, responses, escalation flows, APIs, and backend
integrations.
Collaboration & Stakeholder Management
• Work closely with:
o Operations teams to understand business processes and customer
interaction scenarios.
o Product teams to validate requirements and acceptance criteria.
o Development teams to track and resolve defects.
• Participate in requirement gathering sessions, sprint planning, release reviews, and
production support discussions.
Team Leadership:
• Lead and mentor a team of 2 QA Engineers.
• Assign testing activities, review test deliverables, and ensure adherence to QA
standards.
• Drive continuous improvement in testing processes, auto

📌 QA Lead – AI Voice Bot Quality Assurance (Hyderabad)
🏢 NationsBenefits
📍 Hyderabad