Relationship Manager –NPCI Digital Payments Business
Location: Mumbai / Pan-India
Department: Cards & Digital Payments

Role Overview The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and UPI. The role requires strong stakeholder management, deep domain expertise in UPI business, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem.
The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
• Own business growth targets, monthly tracking,



and portfolio expansion across NPCI digital payment products and UPI remitter and acquiring business.
• Demonstrate strong P&L; understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products
• Lead end-to-end execution of UPI and acquiring growth programs, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments’ ecosystem, regulatory setting, and market trends.
• AI skills for Data insights,

📌 Lead Relationship Management (India)
🏢 National Payments Corporation Of India (NPCI)
📍 India