Summary of Responsibilities:
Based on forecast models, manage the resources to meet or exceed business Service Level Agreements.
Supervise, Mentor, Evaluate and aid in staff development, career development, people skills and achievement of competency standards.
Oversee EDC User account activations, deactivations and modifications, Data Entry activities, De Commissioning activities, eTMF documentation tasks.
Maintain productivity and quality indicators for global staff and Support recruitment of current potential candidates.
Participate in identification and implementation of solutions to local and regional data management issues and concerns, including initiative-taking prevention strategies based on metrics and forecasts.
Assist with the quality management activities according to the Global data management Plans and Quality Management (QM) Plans and in process quality control activities to ensure staff deliver accurate, timely, consistent, and quality clinical data.
Support locally based project staff on achieving client satisfaction (internal and external)



through delivery of quality data, on-time, and on-budget.
Assist with development and execution of training programs and ensure staff achievement of position competencies.
Support development of global, harmonized SOPs and specific quality processes and procedures for user Account Management/Data Entry activities/ eTMF Documentation/ Decommissioning.
Identify and implement process improvement solutions and ensure revenue and operating margin performance of the group to agreed targets.
Create action plans to address staff quality and performance issues identified by clients, via client satisfaction surveys, and/or from core project team feedback.
Manage utilization and billability of staff, planning for resource allocation, recruitment based on individual skills, competencies and availability and Provide support to Business Development for time and cost estimates.
Ensure that staff reviews (performance review, traini

📌 Manager, CDM (Bengaluru)
🏢 Fortrea
📍 Bengaluru