Job Description:
WHO WE ARE:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
YOU WILL BE:
The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced workplace. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams.
This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.
WHAT YOU WILL DO:
Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards
Handling customer disputes and inquiries
Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times
Analyze and research all discrepancies/exceptions in the process
Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing
Ensure timely and accurate reporting on chargebacks and related costs
Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
Ensure completion of accurate and complete accounting activity for the bankcards at banners
Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of ban