About the Role

Location: Ahemdabad

Introduction

Oxford University Press is seeking a Manager, Professional Development to play a key role in strengthening customer engagement, driving product adoption, and supporting sustainable business growth across the assigned territory. This is an excellent opportunity for someone who is passionate about education, teacher development, and building lasting relationships with schools.
As part of OUP's Education Division, you will work at the intersection of customer success, professional learning, and sales enablement. The role offers the opportunity to directly influence how educators engage with OUP's products and services while contributing to the organization's mission of advancing learning and educational outcomes.
This position is particularly suited to professionals who enjoy working with educators, delivering training programmes, driving customer satisfaction, and creating meaningful impact in schools. The role combines relationship management, training, customer engagement, and commercial responsibility,



making it both agile and rewarding.

Opportunity

As Manager, Professional Development, you will be responsible for increasing market share for the assigned product portfolio by enhancing product knowledge, driving customer engagement, and supporting the effective implementation and usage of OUP solutions.
Key responsibilities include:

Generating revenue from existing user schools through retention initiatives, upselling opportunities, and cross-selling activities.
Conducting product briefings in schools, including preparing presentations and personally delivering sessions based on customer requirements.
Ensuring timely completion of all agreed SLAs and SOPs.
Planning and executing innovative customer engagement activities designed to enhance customer satisfaction and loyalty.
Managing customer issues effectively and ensuring zero open complaints in the territory beyond seven days.
Working closely with schools to

📌 Manager, Professional Development (India)
🏢 Oxford University Press
📍 India