FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Value Preposition
The AI Use Case Success Manager is responsible for driving AI use cases from concept to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology,



reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking setting. This is a hands-on, accountable individual contributor role. The ideal candidate can design an AI-powered solution, prototype it, and shepherd it through delivery.
Job Details
Position Title: AI Use Case Success Manager
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore
About the Team
The Enterprise AI Transformation team partners with business, technology, and risk stakeholders to identify high-value AI opportunities and deliver scalable, compliant AI solutions. The team drives end-to-end AI adoption, leveraging GenAI and advanced analytics to transform business processes and create measurable business outcomes
Impact
This role directly influences the bank's AI transformation journey by reimagining bu

📌 AI Use Case Success Manager (Bengaluru)
🏢 First Citizens India
📍 Bengaluru