Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction.

Roles & Responsibilities:
Responsible for overseeing the end-to-end IT Change Management process, including the development,



documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
Proactively engage and build relationships with global technical teams
Lead Change Advisory Board meetings and ensuring that all changes are properly evaluated and approved by relevant stakeholders.
Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
Proactively Identify opportunities for process improvements within the Change Management and create the improvement stories for the backlog ready for development and complete t

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru