Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Your Role:
Monitor and manage incoming tickets, ensuring all incidents and service requests are logged, categorized, and prioritized appropriately.
Accurately determine issue severity and complexity to classify as Level 1 or Level 2.
Escalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution.
Issue Triage and Resolution:
Conduct initial investigation and root-cause analysis for reported incidents.
Troubleshooting and Analysis:




Diagnose technical and functional issues in modules including AP, AR, GL, FA, HR, Banking, and others.
Customer Communication:
Maintain qualified and timely communication with users, keeping them informed about issue progress and resolution timelines.
Translate technical findings into user-friendly language to ensure clarity.
As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.
Your Future at Kyndryl
The caree

📌 Maconomy SME (Bengaluru)
🏢 Kyndryl
📍 Bengaluru