Key Responsibilities
Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.




Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.
Required Qualifications
Hands-on experience administering ServiceNow MID Servers in enterprise environments.
Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
Ability to work effectively in an operational workplace (incident response, change coordination, documentation discipline).
Required Skills (Primary)
ServiceNow MID Server Administration
ServiceNow Discovery support
ServiceNow Orchestration support
ECC Queue monitoring/troubleshooting
Proxy configuration & connectivity troubleshooting
TLS and certificate installation/renewal/rotation
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📌 ServiceNow MID Server Administrator-Senior Specialist (Hyderabad)
🏢 At&T
📍 Hyderabad