Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:BE
Years of Experience:1 to 3 years
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What would you do? Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty, claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery,
and assign appropriate liability and responsibilities for the warranty claim failure Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer s complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Co