OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
We are looking to welcome a Premium Support Developer to our growing team, with advanced technical expertise in OpenText Operations Support Management (OSM).
In this role, you will provide dedicated, high-touch technical support to customers subscribed to OpenText’s Premium Support service. You will work closely with these premium customers,



who typically operate complex software environments and rely on OpenText OSM for critical business operations. Your focus will be to ensure they achieve maximum value from their investment while receiving prioritized, proactive, and deeply technical support tailored to their needs.
The objective of the Premium Support Developer is to deliver exceptional, customer-specific technical support that drives success for dedicated premium customers. This includes building trusted relationships, understanding their environments in depth, and consistently going above and beyond to ensure satisfaction, stability, and long-term partnership value.
WHAT THE ROLE OFFERS
Be the customer's single point of contact for support incidents opened for a specific product center.
Develop an in-depth understanding of your customer’s environment and implementation & develop a robust working relationship with customers.
Leverage deep technical expertise and knowledge of

📌 Premium Support Developer (Mumbai)
🏢 GXS India Technology Centre
📍 Mumbai