Job Title: Lead Engineer – Security Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Manager Security Operations
Job Type: Full Time
Shift: Rotational Shift

PRE-REQUISITES
Robust technical and subject matter expertise in at least four or more of the following security specialties:
Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda
VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect
NAC: Cisco ISE, Aruba ClearPass
Unified Thread Management (UTM)
SIEM products Qradar, Microsoft Sentinel etc.
Load Balancers: F5 BigIP LTM/GTM, Citrix ADC
Network Security (multi-vendor) experience.
Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma
Knowledge on scripting language like Python and automation
Working knowledge and hands-on experience on Linux/Unix OS is desirable.
Customer service experience preferably in a Global Operations Center environment
Ticketing system knowledge
Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts




Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain
Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
Aptitude and desire to learn advanced Network Security services.
Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management
Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7)
Exceptional documentation and communication skills
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment
MS Office proficiency

RESPONSIBILITIES
Incident Resolution
Ticket resolution - work on trouble tickets, support the operation of advanced Network

📌 Lead Security Engineer (Mumbai)
🏢 NTT Global Networks
📍 Mumbai