Job Title: Senior Manager – Security Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Director, Global Security Operations
Job Type: Full Time
Shift: US Hours
PRE-REQUISITES
Passionate for security
Hands-on experience with Security products and technology
Strong people management skills
Possess customer centric approach with empathy
Managed Network and Security “24x7” support experience on global large-scale networks
Strong communication, presentation and customer handling skills
Ability to offer technical and experience-based advice to executives, colleagues and subordinates
Proven ability on security automation
Technical expertise in multi-vendor workplace
Firewall: Palo Alto, Fortinet, Checkpoint
VPN: SSL VPN Global Protect, Cisco Anyconnect
SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
NAC: Aruba Clear Pass, Cisco ISE
Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
SIEM
RESPONSIBILITIES
Manage Security Operations Center 24x7
Security Device Management for global enterprise large scale customer
Manage team of Security Engineers
Handle Incident, Problem and Change Management as per ITIL framework
Handle technical escalations
Manage ticket queue, participate in Severity 1 and Severity 2 tickets
Create Service Improvement Program
Create and Present Root Cause Report for security incident
Act as point of contact for large clients
Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
Lead Patch Management process on all Security devices
Act as lead for Security Incidents and owner for investigation as well as follow-up actions
Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
Ensure asset compliance a