Join our energetic leadership team at DHL Global Forwarding (DGF) GSC – Global Service Centre

Job Title: Center Head, GSC Mumbai

Job Location: Mumbai

As the Center Head, the role is responsible for leading, developing and controlling the business and operations of the GSC Mumbai Shared Service Center to achieve short term and long-term financial and operating objective (SLA income, productivity, profitability, value contribution). The role is also responsible for leading and developing the service offering and delivery of the assigned Service Lines globally across all Shared Service Centers (i.e., Finance, Business Support, Customs, Air/Ocean Freight) and driving service maturity, service coverage & scale, value contribution.

The role reports to the Global Head of GSC and is part of the GSC Management Board (i.e., GSC ExCom).

Key Responsibilities:

General Management:

Define the Shared Service Center strategy and objectives.
Ensure effective management of operations and responsibility for the business P&L;, cost and revenue management.




Ensure service quality and compliant operations in accordance with the defined SLAs
Management of business development, BPO and operations activities and responsibility for center accounting, billing, purchasing, IT, Finance, HR functions
Drive the exploration and exploitation of growth opportunities.
Ensure proper means of business continuity management and lead business continuity plans in case of crisis.
Negotiate critical agreements / contracts and has the mandate / authority to sign them in accordance to the LOA, changing T&Cs; significantly

Global Service Line Management:

Define the Global Service Line Strategy across all centers considering vertical and/or horizontal guidelines and objectives
Maximize value contribution of Global Service Line to DGF
Initiate and drive service line specific projects in accordance with DGF product strategy
Ensure service line specific knowledge capturing and development
Enable effective and e

📌 Center Head (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai