CIB is the corporate‑and‑institutional‑banking arm of the French banking group BNP Paribas. It sits between the retail‑banking division (BNP Paribas Personal Finance & Retail Banking) and the asset‑management arm (BNP Paribas Asset Management).
Position Purpose
Job profile mainly focuses on the functional and technical support application.
Responsibilities
Direct Responsibilities
Perform well industrialized application support tasks and industrialize further tasks :
Managing Support Mailbox
User access management
Process requests/user queries in support mailbox
Technical investigation and resolution of support issues
Document and execute the regular system checks at various points in the day.
Build up the documentation for further enhancement of the process.
Incident management
Follow all local policies for coming in shifts, weekend checks and releases.
Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
Attend standups (whiteboard) and ensure smooth handover between the shifts.
Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
Commitment to teamwork of highest standards.
Participate in BCP working; Ensure robust governance and control
Ensure established functions raise the bar a notch above via Continuous improvement and level up.
Participate in Team shifts, Weekend releases and Holiday coverage.
Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.
Contributing Responsibilities
Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases.
Monitor all application components and in-out data with the help of provided tools and act proactively to
📌 Application Production Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai
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