Experience- 5 to 8 years

Location- GDC, Chennai

Must Have- 5-8 years of hands-on experience in Production Support environments Strong experience in IIS Server administration , configuration, troubleshooting, and web server support

Valuable knowledge of Load Balancers and traffic management concepts

Strong understanding of APIs, API proxies, integrations, and API troubleshooting Experience handling SSL/TLS certificates and related security configurations

Good understanding of Cloudflare and DNS concepts

Experience in APM tools and troubleshooting application/API transaction flows

Hands-on experience with PowerShell or scriptin g for automation and support activities

Ability to work in critical production environments with strong troubleshooting and incident management skills

About The Role- Banking or Financial Services domain experience preferred

We are seeking an experienced Production Support Specialist to join our banking technology team. This critical role requires 5-8 years of hands-on experience in production support within the banking or financial services sector. The successful candidate will be responsible for ensuring the stability, performance, and reliability of our mission-critical banking applications and infrastructure.

Key Responsibilities Production Support & Incident Management- Provide L2/L3 production support for banking applications and systems

Lead incident resolution activities and coordinate emergency response procedures

Monitor application and infrastructure health to proactively identify potential issues

Perform root cause analysis (RCA) for critical incidents and implement preventive measures

Ensure compliance with established SLAs and service delivery standards

Deployment & Automation- Support application deployments, releases,



and change management activities

Collaborate with development teams to ensure smooth production releases

Participate in automation initiatives to improve operational efficiency

Develop and maintain PowerShell scripts for routine operational tasks

Team Coordination & Leadership- Coordinate with cross-functional teams including development, QA, and infrastructure teams

Provide technical leadership and mentorship to junior team members

Facilitate communication between technical teams and business stakeholders

Participate in on-call rotation and provide 24/7 support coverage as needed

Required Qualifications Experience & Background 5-8 years of relevant experience in production support, preferably in banking or financial services

Proven track record in incident management and troubleshooting complex technical issues

Leadership and team coordination experience, particularly for senior or lead roles

Experience working in high-availability, mission-critical environments

Technical Skills Infrastructure & Platform Management: Hands-on experience with IIS (Internet Information Services) administration

Proficiency in Windows Server environments and deployment processes

Knowledge of F5 Load Balancer administration and troubleshooting

Basic Linux administration knowledge and command-line proficiency





Monitoring & Analytics Experience with enterprise monitoring tools such as AppDynamics, Splunk, or Dynatrace

Understanding of Cloudflare/CDN concepts and configuration

DNS management and troubleshooting capabilities

Proficiency in log analysis and performance monitoring

Development & Automation Experience with Azure DevOps and CI/CD pipeline management

Strong API troubleshooting and integration support skills

PowerShell scripting experience for automation and operational tasks

Familiarity with enterprise support and monitoring tools

Data Management & Transfer Experience with SFTP and secure file transfer protocols

Knowledge of GoAnywhere or similar managed file transfer solutions

Understanding of data security and compliance requirements in banking

Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or related field

Relevant certifications in Microsoft technologies, cloud platforms, or monitoring tools

Experience with ITIL framework and service management practices

Knowledge of banking regulations and compliance requirements

Experience with containerization technologies (Docker, Kubernetes)

Understanding of database administration and SQL troubleshooting

Key Competencies- Problem-Solving: Ability to quickly diagnose and resolve complex technical issues under pressure

Communication: Excellent verbal and written communication skills for technical and non-technical audiences

Attention to Detail: Meticulous approach to documentation, change management, and quality assurance

Adaptability: Flexibility to work in a fast-paced, evolving technology environment

Customer Focus: Commitment to delivering exceptional service to internal and external customers

📌 Production Support - Bank (Chennai)
🏢 YO IT CONSULTING
📍 Chennai