In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.
The Customer Excellence Supervisor has the responsibility for Project Logistics Operations & Customer Service Teams. The purpose of this role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. The role is to manage a team of team leaders managing different customer types and/or scopes. Establish a team that drives and leads Customer Excellence for all orders and shipments to deliver the best overall service level for the clients. Ensure that the team surpass the customer's needs.
The individual should have the financial acumen to be alert for any revenue-making opportunities as well as risks to the P&L.;
How you create impact
Operational / Tactical duties
Ensure the team is driven to provide the highest customer service quality is given at all times.
Ensure operational efficiencies and continuous improvements
Ensure the required staff levels are maintained based on the business and financial requirements
Successfully onboard recent business ensuring that the client's requirements are met and that profitability is achieved
Making sure that all systems and data are accurately and timely recorded including (but not limited to) OGS, Salog, and HSE App
Ensure customer KPI’s are properly implemented, facilitated and maintained/monitored
Drive continuous improvements based on customer needs or global Project Logistics initiatives