Description

Job Title: Swarm Lead – MDM Technical Support Engineering

Location: Bangalore, India

Experience: 4–6 years

Our Team

Informatica (from Salesforce) Technical Support Engineering is a world-class technical support function spanning North America, Europe, and Asia Pacific. Our singular mission is to ensure customers achieve maximum success with their Informatica solutions — delivered through deep technical expertise, a culture of ownership, and a relentless focus on customer satisfaction.

Your Opportunity

We are looking for a technically exceptional Swarm Lead to join our MDM Technical Support Engineering team in Bangalore. In this role, you won't just resolve cases — you'll be the technical backbone of the team, guiding engineers through the most complex MDM SaaS escalations and driving a culture of deep diagnosis and rapid resolution.

As a Swarm Lead, you will serve as the primary escalation anchor for high-priority MDM SaaS cases, lead co-own reviews, and work hand-in-hand with R&D;, Product, and PS teams to get to root cause fast.



You'll bring structure to chaos, mentor engineers in the trenches, and leverage native AI tools and Claude to supercharge how the team works. If you thrive on technically hard problems, love cloud-native environments, and want to make a real impact — this role is for you.

Our Ideal Candidate

You are a hands-on technologist who has spent years digging deep into complex SaaS and MDM environments — and you love it. You don't wait for answers; you go find them in Kibana logs, thread dumps, MongoDB explain plans, and APM dashboards. You're equally comfortable mentoring a junior engineer through a tricky case as you are presenting a root cause analysis to R&D.;

You have robust instincts for cloud-native troubleshooting — whether it's a memory leak in a Java microservice, a slow MongoDB query killing performance, or a customer-facing SaaS outage with incomplete logs.
You bring structure to ambiguity — you know how to isolate,

📌 Swarm Lead (Bengaluru)
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