Job Title
Senior Amazon Marketplace Operations Manager
Reporting To
Amazon Business Head
Location
Neb Sarai, South Delhi (On-site)
Role Objective
Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.
This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.
Key Responsibilities1. Marketplace Operations
Ensure smooth day-to-day running of the Amazon account.
Monitor Account Health, Voice of Customer and Performance Notifications.
Resolve listing suppression and stranded inventory issues.
Track reimbursements and Amazon claims.
Monitor policy changes and ensure compliance.
2. Catalogue Management
Create current ASINs.
Update existing listings.
Coordinate image uploads.
Upload A+ Content.
Update Brand Store.
Improve catalogue quality.
Resolve listing errors and variation issues.
3.
Inventory Planning
Daily inventory monitoring.
Identify fast and slow moving SKUs.
Coordinate replenishment with Production and Warehouse.
Prevent stock-outs.
Track ageing inventory.
Monitor FBA inventory levels.
4. New Product Launch Support
Coordinate product launches.
Ensure all content is ready before launch.
Verify catalogue accuracy.
Monitor launch performance.
Coordinate inventory availability.
5. Sales & Operations Coordination
Coordinate with:
Production
Warehouse
Dispatch
Accounts
Customer Service
Advertising Team
Follow up until tasks are completed.
6. Amazon Advertising Coordination
Work closely with the Ads team.
Share inventory updates.
Inform Ads team about launches.
Pause campaigns when inventory is low.
Review weekly advertising reports.
7. Reporting & MIS
Prepare daily and weekly reports on:
Sales
Inventory
Top Sellers
Slow Movers
Buy Box %
Account Health
Returns
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