Responsibilities

The Operations Manager role will be responsible for managing Operations and activities of a retirement business team. Incumbent will assist in the implementation and ongoing management of operations strategies, policies, and procedures across Principal's retirement product structure. Incumbent must effectively communicate and partner with GCH stakeholders as well as members.

Delivery & Strategy

Participate and demonstrate understanding of BU specific GCH strategy, including Business components by defining the business area level components (Footprint, establishing COE/Shared Services, business are ownership and role maturity)
Ensure creation and execution operational plans based on the BU Specific GCH strategy for the business areas
Look at opportunities where current work can be migrated to offshore through global delivery
Ensure stakeholder management to support the above strategy and operational plans at the business area level by collaboration
Support cost optimization and loss reduction initiatives




Work with stakeholders on understanding the business problems and work towards solutions
Work on Service level management and ensure Efficiency and Quality for the teams is met
Ensure delivery excellence from Vendors, assist in defining and execute delivery maturity for the portfolio.

People Focus

Create pipeline for future leadership from existing talent through development and domain training, job assignments as needed and retention of High performers
Grooming talent towards identified career tracks
Drive development programs focused on Upskilling & Reskilling people.
Encourage and engage team members in Brand and CSR activities
Demonstrate the emotional intelligence when dealing with people and people related situations

Contribution to PGS Strategic Imperatives

Build GCH capabilities comparable to the GBS/GCC offshore industry
Contribute to generate relevant ideas that solve Business problems
Drive Commercial mindset to optimize Business proces

📌 Manager Operations (Pune)
🏢 Principal Financial Group
📍 Pune