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Experience: 2+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
We are looking for a driven and customer-focused professional to join our team in building and delivering contemporary conversational business solutions that help organizations improve customer engagement, sales, marketing, and support through messaging platforms. This role is ideal for someone who is passionate about SaaS products, customer success, and business growth, with the ability to collaborate across teams and contribute to scalable customer communication solutions.
As part of a fast-growing product environment, you will work closely with sales, product, customer success, and operations teams to help businesses maximize the value of conversational engagement platforms. You will play a key role in driving customer adoption, supporting business objectives, and delivering solutions that improve operational efficiency and customer experiences.
Key Responsibilities




Engage with prospective and existing customers to understand business requirements and recommend suitable conversational solutions.
Build and maintain strong customer relationships to drive product adoption, retention, and long-term success.
Collaborate with cross-functional teams to support onboarding, implementation, and ongoing customer engagement initiatives.
Assist in identifying opportunities to improve customer communication workflows through automation and scalable processes.
Coordinate with product and technical teams to communicate customer feedback and enhancement requests.
Monitor customer usage, engagement, and performance metrics to identify opportunities for optimization.
Support sales and business development efforts by demonstrating product capabilities and value propositions.
Maintain accurate records of customer interactions, pipeline updates, and account activities using CRM tools.
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📌 Solution Engineer (Mumbai)
🏢 Weekday AI
📍 Mumbai