We have an opportunity to impact your career and provide an adventure where you
can push the limits of what's possible.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial &
Investment Bank – Markets – Commodities Technology, you hold a technical
leadership role in your team, demonstrate solid knowledge across multiple
technical domains, and advise others on the technical and business issues facing
them. You will will set the vision, strategy, and operating model for our SRE
transformation—enabling our business-aligned support teams to deliver higher
reliability, stronger resilience, and a measurably better end-user experience
across the board.

Job responsibilities

* Defines the SRE vision, north-star outcomes, and multi-year roadmap for the
Production Management team, aligned to both CIB and JPM Global Technology
priorities.

* Establishes the SRE operating model across global regions (ways of working,
intake, prioritization, engagement with engineering teams and production
support).





* Partners with business-aligned Production Support leads to embed SRE
practices consistently and act as a force multiplier – coaching them on
reliability thinking, prioritization, and “engineering out” operational load.

* Builds and develops a small, high-impact core SRE team (and/or virtual SRE
community of practice) that scales reliability improvements across many
application flows.

* Defines and implements standards for: Service cataloging, SLO/SLI frameworks
and error budgets, incident response maturity, blameless post-incident
reviews, resiliency patterns, capacity, performance, and scalability
engineering.

* Drives service reviews with evidence-based reporting (availability, latency,
incident trends, MTTR/MTTD, change failure rate, customer impact).

* Champions AI adoption and deliver AI-enabled capabilities to reduce
operational toil and improve speed/quality of response.

* Sets direction for observability across logs/metrics/traces, including

📌 Sr Lead Software Engineer (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru