JD:
We are seeking an experienced ServiceNow Lead Developer/Architect to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, ITAM, TSOM, and TSM modules, along with solid hands-on development experience in ServiceNow scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

Any module experience: ITOM, ITAM(HAM/SAM) and OMT

About the Role

A short paragraph summarizing the key role responsibilities.

Responsibilities

ServiceNow Development
Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
Build and customize ServiceNow applications using:
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer
Workflows




Lead development efforts and ensure adherence to ServiceNow development best practices.
CMDB Management
Design and maintain CMDB data model and CI relationships.
Implement CMDB governance, health dashboards, and data quality rules.
Configure and manage Discovery and Service Mapping integrations.
Ensure accurate CI lifecycle management and relationship mapping.
ITOM & TSOM Implementation
Implement and support IT Operations Management capabilities including:
Event Management
Discovery
Service Mapping
Operational Intelligence
Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
Configure event correlation, alert management, and automation workflows.
TSM (Telecom Service Management)
Implement ServiceNow Telecom Service Management capabilities.
Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
Integrate telecom OSS/BSS systems with ServiceNow platform.
Integrations

📌 Senior Technical Lead/Architect (India)
🏢 Prodapt
📍 India