About Kim.cc

Kim.cc is an AI powered customer support platform built for e-commerce. We offer a suite of customer support products that integrate with helpdesks like Gorgias, Zendesk, Zoho Desk, and RichPanel, as well as our own native helpdesk. We also integrate with other third party tools commonly used across e-commerce, and we support multiple customer support channels. Our goal is to help e-commerce brands automate and improve support at scale.

The Role

We're hiring a Product Manager to own our platform, which is made up of core systems, some AI driven and others programmatic.

Our customers are e-commerce businesses running real operations, so this role means thinking in terms of their business problems, and designing platform solutions that hold up across different customer setups, scales, and workflows.

This is fundamentally a product management role. AI is a significant part of what the platform does, so familiarity with how AI systems work is important.

What You'll Do

Own the platform end to end : discovery to delivery of features

Identify and scope problems, whether they come from customers, internal teams, or data, into clear, actionable product problems

Perform product research, design and drive solutions from concept to launch, working closely with engineering, design, and QA

Write clear, detailed product specs and align cross functional stakeholders around them

Validate decisions with evidence. Define and track the success metrics of the product.

Write specs for AI systems grounded in AI governance and reliability risks like hallucination

Bring clear judgment on which parts of the platform should be AI driven versus deterministic, and turn it into a roadmap serving multiple customer businesses at once





Ability to contribute the requirements of your platform into the overall product goals

What We're Looking For

Must Haves

Strong product management skills: discovery, prioritization, spec writing, and execution

Excellent ability to define problems clearly, even when they start out messy or ambiguous

Ability to conduct product research and translate it into clear, actionable next steps

Sharp problem solving, with the ability to think outside the box

Solid understanding of product testing and experimentation methodologies

Good working knowledge of platform analytics, including what to measure and why

Proven ability to lead or strongly influence a cross functional team of developers, designers and QA, without direct reporting lines

Ability to prompt and iterate on AI behavior

General understanding of how AI systems, AI Agents or workflows are built, enough to have a real conversation with engineering

Nice to Have

Awareness of hallucination and other AI reliability challenges, and how product decisions can account for them

Experience working on a product with multiple third party integrations

Exposure to helpdesk ecosystems such as Gorgias, Zendesk, Zoho, RichPanel or Freshdesk

Experience working with Shopify e-commerce ecosystem

Personal Attributes

Genuinely passionate about product and about building things that work

Academically strong, with a track record that reflects rigor and depth

Grounded, with high drive, low ego and high ownership

Strong work ethic. You follow through, and you don't need to be chased

Positive oral and written communication

Good social skills and people management skills

Please share your resume as well as your portfolio if this role interests you at [email protected]

📌 Product Manager (Bengaluru)
🏢 kim.cc
📍 Bengaluru