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Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

Roles & Responsibility

Lead the customer service strategy for global or regional automotive accounts.
Manage relationships with important customers and keep them satisfied long-term.
Handle serious or high-impact issues that affect multiple regions and solve them quickly.
Set and maintain service standards and targets for all teams.
Guide and support regional service managers in their work.
Make sure customers get explicit and timely updates, especially during problems or changes.
Oversee large-scale order processing to make sure it’s accurate and consistent everywhere.
Improve delivery performance, reduce costs, and keep service quality high.
Act as the main link between customer service, manufacturing, supply chain, sales, and leadership.
Use service data to spot trends, predict issues, and fix problems before they grow.




Speak for the customers’ needs in company meetings and planning.
Lead projects that bring in automation, new tools, or better ways of working.
Keep track of global orders and make sure deliveries happen on time.
Meet with senior contacts at customer companies to review performance.
Follow all trade, export, and company rules.
If Spanish-speaking – Communicate and solve issues with customers in both English and Spanish

Qualifications / Experience

Any Bachelor’s/ Business degrees or equivalent experience
7+ years of experience in order management.
Supply chain experience.

Skills And Competnces

Lead global customer service operations for the Order-to-Cash process across multiple regions.
Define and execute long-term customer service strategies aligned with business growth.
Drive customer experience improvements using CSAT/NPS data and voice-of-customer insights.
Oversee executive-level relationshi

📌 CUSTOMER SERVICE SPECIALIST II (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru