TechOps Engineer I (Site Operations)

SRE & Production Engineering | Individual Contributor |Gurugram, India | Reports to: Head of SRE (via TechOps Shift Lead)
ABOUT AIRTEL MONEY

Airtel Money Limited is Bharti Airtel's RBI-licensed Non-Banking Financial Company (NBFC), established in February 2026 to build a high-scale, digital-first lending platform for India. We bring easy, secure and innovative credit - personal loans, gold loans and more - to urban and rural customers through deeply integrated digital channels. Our engineering organisation is built on six first principles: resilience, scalability, redundancy, elasticity, security & privacy by design, and rapid, safe development.

ROLE SUMMARY
As a TechOps Engineer I, you are the first point of action on every production alert. Working a rotating 24×7 shift, you monitor the health of our lending platform, triage alerts the moment they fire, take defined first-response actions, and escalate cleanly to on-call engineers when needed. You keep our Tier-1 services - origination, underwriting,



servicing and collections - running to their availability targets, and you are the reason a small issue never becomes a customer-impacting outage.

KEY RESPONSIBILITIES
Act as first responder to alerts from monitoring and security tooling (Grafana, Prometheus, Elastic), acknowledging within SLA and triaging by severity (Sev 1/2/3).
Execute documented first-response runbooks; resolve known issues and escalate the rest to on-call engineers via the ITSM/Service Now flow with clear, complete context.
Own the incident ticket lifecycle in Jira - creation, severity tagging, timeline notes and stakeholder updates — through to closure.
Monitor dashboards and service health across a rotating 24×7 shift, including nights, weekends and holidays, with a disciplined shift handover.
Support Sev-1 war rooms: coordinate communications, track actions, and keep the incident timeline accurate.
Flag recurring alerts and noise, and contribute impro

📌 Technical Operations Engineer (Gurugram)
🏢 Airtel
📍 Gurugram