Senior Salesforce Administrator

About The Role

We are seeking a hands-on Senior Salesforce Administrator to own and optimize a mature, heavily automated Salesforce workplace spanning Sales Cloud and Service Cloud.

This role is ideal for someone who enjoys solving complex operational problems through scalable Salesforce configuration, automation, reporting, and integrations. You will partner closely with teams across Sales, Client Success, Finance, Marketing, and IT to improve workflows, maintain data integrity, and support business-critical processes.

Our environment includes extensive Flow automation, legacy process rationalization, and integrations with platforms including NetSuite (via Celigo/integrator.io), marketing automation systems, telephony, e-signature solutions, and productivity tools.

We also actively leverage AI-assisted tooling in our Salesforce workflows and are especially interested in candidates who already use AI tools to improve administration, troubleshooting, documentation, and operational efficiency.

Key Responsibilities





Serve as the primary administrator for Salesforce Sales Cloud and Service Cloud environments.
Manage users, profiles, permission sets, roles, security, and sharing settings.
Design, build, and maintain Salesforce Flow automations, including record-triggered, scheduled, screen, and HTTP callout flows.
Support the cleanup and migration of legacy Workflow Rules and Process Builder automations.
Build and maintain reports and dashboards supporting pipeline visibility, operational reporting, and subscription revenue metrics (MRR/ARR/churn).
Administer Case Management workflows, assignment rules, and service automation processes.
Own and maintain integrations between Salesforce and connected platforms such as NetSuite, Celigo/integrator.io, GoHighLevel, HubSpot, Dialpad, PDF Butler, Apollo, Outlook, and Teams.
Configure and troubleshoot API- and webhook-based integrations.
Support deployments and release management activitie

📌 Senior Salesforce Administrator (Kolkata)
🏢 Snapscale Philippines
📍 Kolkata