About The Role

The Salesforce Administrator owns and optimizes our Salesforce platform — a mature, heavily automated workplace spanning Sales Cloud and Service Cloud. You will manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations (NetSuite, marketing automation, e-signature, telephony, and more).

This is a hands-on role for a skilled administrator who can configure declaratively, keep our integration ecosystem healthy, and translate cross-functional business needs into reliable, scalable solutions. We actively manage and extend this org using AI-assisted tooling (including Claude Code), so we are especially interested in someone who already leverages AI to streamline administration or is genuinely driven to work in an AI-forward setup.

Key Responsibilities

System Administration & Security

Serve as the primary system administrator for Sales Cloud and Service Cloud.
Manage user lifecycle, roles, profiles, permission sets, field-level security, and sharing rules.
Support end users with troubleshooting, training,



and documentation to drive adoption across departments.

Automation & Process Modernization

Design, build, and maintain complex declarative automation using Salesforce Flow (record-triggered, screen, scheduled, and HTTP callout flows).
Audit, rationalize, and retire legacy Workflow Rules and Process Builders into clean, maintainable Flows.
Administer Service Cloud processes, including Case assignment rules, queue management, and automated offboarding cases tied to client cancellations.

Integrations & Ecosystem Management

Own and maintain integrations across connected platforms, including NetSuite (via Celigo / integrator.io), GoHighLevel, PDF Butler (e-signature/doc-gen), Dialpad, Apollo, HubSpot (sunset phase), and Outlook/Teams sync.
Configure and support custom API- and webhook-based integrations to ensure uninterrupted data flow across systems.

Deployments, Data Hygiene & Analytics

Mana

📌 Senior Salesforce Admin (Kolkata)
🏢 Snapscale Philippines
📍 Kolkata