Customer Service Consultant (India)

Customer Service Consultant (India)

10 Aug
|
TP
|
India

10 Aug

TP

India

? URGENT HIRING | CUSTOMER SUPPORT EXECUTIVE (VOICE PROCESS) | WORK FROM HOME | TELEPERFORMANCE ?

? Looking for a stable Work From Home opportunity?
We are hiring Customer Support Executives (Voice Process) for Teleperformance – join one of the leading global BPOs and kickstart your career from the comfort of your home ?

? Role: Customer Support Executive (Voice Process)
? Company: Teleperformance
? Work Mode: Work From Home

? Language Requirement:
✅ Fluent Gujarati (Mandatory)
✅ Basic to Good English
✅ Hindi (Preferred)

? Compensation:
CTC: ₹18,000/month
In-hand: ₹14,000 – ₹15,000/month

⏰ Shift: Rotational
? Working Days: 6 days a week

? Key Responsibilities:
✔ Handle inbound customer calls and resolve queries effectively
✔ Assist customers with refunds, replacements, or repairs based on product type and issue
✔ Deliver accurate and timely resolutions with a customer-first approach
✔ Maintain call quality, empathy, and professionalism in every interaction
✔ Follow SOPs while ensuring high customer satisfaction scores

✅ Eligibility:




? Freshers & experienced candidates both can apply
? Undergraduate & graduates welcome

? Skills Required:
✨ Excellent Gujarati communication skills (must-have)
✨ Good English (verbal understanding & speaking)
✨ Basic computer knowledge
✨ Strong problem-solving & customer handling skills
✨ Ability to work independently in a WFH setup

? System Requirements (Mandatory):
? Processor: Core i5/ Ryzen 7, 8th Gen or above
? RAM: Minimum 8 GB
? OS: Windows 10 or above
? Internet: Minimum 20 Mbps (Upload & Download)
? Power Backup: UPS/Inverter for system & light
? Webcam mandatory
? Ability to install EDR software

? Assessment Criteria:
? Typing: 25 WPM with 85% accuracy
? Versant Score: 3 or above
? AMPI Scores:
Agreeableness: 20
Conscientiousness: 14

? Why Join Teleperformance?
? Work from home convenience
? Stable career with a global brand
? Great exposure to customer handling & operations
? Rapid hiring process – Immediate joiners

📌 Customer Service Consultant (India)
🏢 TP
📍 India

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