Job Summary

The Engine Field Service Technician is responsible for providing technical field
service support for Cummins engines, aftertreatment systems, and related
products at customer locations. This role serves as the primary technical
contact for diagnosing, troubleshooting, repairing, and maintaining Cummins
products while ensuring high levels of customer satisfaction. The incumbent
supports field quality improvements, warranty resolution, technical training,
and aftermarket service activities by collaborating with customers, service
centers, OEMs, and internal cross-functional teams.

Key Responsibilities
* Diagnose, troubleshoot, repair, and maintain Cummins engines, aftertreatment
systems (ATS), generators, construction equipment, and related products at
customer sites.
* Perform vehicle-level analysis and troubleshooting of engine, aftertreatment,
fuel, turbocharger, and electronic control systems using approved service
procedures.
* Utilize electronic diagnostic tools such as INSITE and other Cummins service
applications to identify faults, validate repairs,



and document findings.
* Perform component teardown, inspection, failure analysis, rebuilding, and
assembly of turbochargers, dosing systems, fuel systems, and other engine
components.
* Support customers by responding promptly to field failures, technical
concerns, and product performance issues while ensuring timely issue
resolution.
* Handle warranty cases by conducting technical evaluations, determining
warranty disposition, and ensuring accurate documentation.
* Support Infant Care programs and emerging field issues by investigating
failures and coordinating corrective actions with engineering and plant
teams.
* Dispatch failed components to manufacturing plants for detailed analysis and
maintain accurate service records for tracking and reporting.
* Maintain service databases, technical reports, monthly service performance
reports, warranty records, and incident updates in systems such as ePIR.

📌 On Site Service Technician (Bengaluru)
🏢 Cummins
📍 Bengaluru