Do you enjoy solving complex problems, making confident decisions, and delivering exceptional customer experiences? Are you someone who remains calm under pressure and enjoys finding solutions that make a real difference?

At Laundryheap, we're looking for a Customer Support Associate to join our global Customer Operations team. In this role, you'll handle our most complex customer cases, investigate issues, collaborate with multiple teams, and ensure every customer receives a fair and timely resolution.

Every interaction is an chance to strengthen customer trust, improve our service, and contribute to the continued growth of one of the world's fastest-growing on-demand logistics companies.

About Laundryheap

Laundryheap is one of the world's fastest-growing technology-enabled laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America.

We collect, clean, and deliver laundry within 24 hours, combining technology, logistics, and exceptional customer service to create a seamless customer experience.





As we continue to expand globally, we're looking for ambitious individuals who enjoy solving problems, taking ownership, and delivering outstanding service.

What You'll Do

Customer Escalation Management

Investigate and resolve complex customer issues, including claims, refunds, complaints, and service escalations.
Analyse root causes to identify opportunities for long-term operational improvements.
Deliver fair, customer-focused resolutions while balancing business objectives and company policies.
Manage sensitive customer conversations with empathy, professionalism, and confidence.

Customer Experience Excellence

Provide timely and professional responses through email, chat, and other customer communication channels.
Build trust by ensuring customers remain informed throughout the resolution process.
Turn challenging customer situations into positive experiences that strengthen brand loyalty.

Cros

📌 Customer Support (Bengaluru)
🏢 Laundryheap
📍 Bengaluru