Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for a Guest Relations Associate to join our dynamic hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our organization, creating memorable experiences for every guest who walks through our doors. As a Guest Relations Associate, you'll manage front office operations with professionalism and warmth, ensuring that each guest receives exceptional service from arrival to departure.
This position offers an exciting prospect to develop your career in the hospitality industry while making a meaningful impact on guest satisfaction and loyalty.
Welcome guests upon arrival with genuine enthusiasm and assist with check-in and checkout procedures according to departmental standards
Register guests, issue room keys, and prepare arrival compendiums to ensure smooth and efficient guest transitions
Provide exceptional customer service by addressing guest requests and needs promptly and professionally
Recognize and extend special attention to repeat guests, VIP members, and loyalty program participants; prepare and send welcome cards and amenities as appropriate
Handle guest complaints and concerns with empathy and tact, working toward swift and satisfactory resolutions
Manage cashiering duties and maintain vigilance regarding in-house credit matters, reporting any discrepancies to management
Maintain an