Key Responsibilities

Strategy

GRU being a Risk controlling unit – need to have a lot of understanding on the financial discipline, challenging and enterprising unit. Manage the team deliverables and build a high performing team

Business

Internal/ GL account (suspense and sundry) reconciliations,
Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
PVB & Wealth operations.
Retail TP system balances vs GL balances validation / reporting and resolving breaks on Customer balances nature of GL.

Processes

To handle account reconciliation activities covering.
Internal/ GL account (suspense and sundry) reconciliations,
Stock and Position reconciliations,
Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
PVB & Wealth operations.
Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications. Prior experience of working with TLM (Transaction Lifecycle Management) reconciliation platform would ban added advantage.




Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with explicit articulation of the requirement and attention from them is a must.
Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.
Risk Management

Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
Actively assess risks and potential

📌 Team Leader, GRU (India)
🏢 Standard Chartered India
📍 India