Key Responsibilities:

Installation and Setup: Install and configure medical equipment such as Biochemistry analyzers, Immunology analyzers ( In-Vitro systems) and diagnostic tools at healthcare facilities (hospitals, clinics, etc.).

Maintenance and Calibration: Perform regular preventative maintenance, calibration, and testing of medical devices to ensure their accurate functionality and compliance with manufacturer specifications and regulatory standards.

Troubleshooting and Repair: Respond to service calls for malfunctioning or broken equipment, diagnose issues, and repair medical devices quickly to minimize downtime and impact on patient care.

Customer Support: Provide technical support and training to healthcare staff on how to properly use and maintain medical devices. Assist healthcare professionals with understanding device features and troubleshooting easy issues.

Documentation: Maintain detailed service reports, including records of repairs, inspections, calibration, and maintenance performed on each device.



Ensure compliance with regulatory standards by accurately documenting all service activities.

Emergency Service: Provide on-site emergency repairs or troubleshooting when medical devices fail or malfunction, ensuring minimal disruption to medical services. This may also involve travelling to outstation on emergency basis.

Inventory Management: Manage spare parts and tools for medical equipment repairs. Ensure that the required parts are available and stocked and maintain accurate inventory records.

Field Reporting: Provide feedback and reporting to the management team regarding the status of devices, common issues, and trends that may require attention or improvement.

Customer Relationship Management: Build and maintain strong relationships with healthcare providers, hospital staff, and other stakeholders to ensure high-quality customer service and satisfaction.

Travel: Travel to various healthcare facilities to service equipment as required

📌 Customer Service Engineer (Mumbai)
🏢 Siemens Healthineers
📍 Mumbai