Business Title: - Analyst (IT Support)
Job Location: Pune
Experience: 8+ Years
Employment Type: Full Time
Shift Timings: 2:00 PM-11:00 PM IST/3:00 PM IST to 12 AM IST

Job Description:
The position is responsible for smooth day to day operation & support in Information technology vertical

Responsibilities:

O365 administration:
Responsible for the installation, configuration, and Supporting Office 365.
Develop and manage user accounts, groups, and licenses.
Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices.
Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
Primary On-site support for Office 365 issues.
Solid experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications.
Experience using O365 Security and Compliance centre.
Managing devices with Microsoft Intune or other MDM.

Local desktop admin




Knowledge of Exchange 2010, Windows Server 2008/12/16/19.
Perform onboarding/offboarding of users.
Provide Tier III support.
Conduct routine hardware and software audits.
Patching of the machines through remote tool.
Install, configure, upgrade, maintain and support desktop/laptop systems.
Documentation and SOP creation of known issues and challenges.
Management of printers, firewall, routers and switches.
Third party vendor coordination for hardware/software issues.
Research and recommend new IT technologies and solutions

Remote tool hands on experience
Must have hands on experience on any one of the remote management tools i.e., team viewer, LogMeIn or Cisco Webex.
Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc.
Auditing and reporting of the hardware/software installed on the reporting machines.

Anti-virus management
Hands on experience in installing, managing, and trouble

📌 Analyst (IT Support) (Pune)
🏢 Stratacent
📍 Pune