Job Title General Manager – Operations

Department / Division

Operations

Position reports to

Centre Director

External Interface

(Enlist external agencies/authorities that you are required to deal with while
discharging your duty)

* Retailers – Business Development/ Sales Head, Store Managers

* Outsourced Agencies

* Local municipal authorities/ government and other regulatory bodies

Minimum Qualification

(i.e education, training etc.)

* Graduate, MBA

Minimum Experience

* 15- 20 years of retail industry experience in Operations. preferable mall

Special Skills/Attributes

(required for performing the job effectively)

* Sound Knowledge of Mall Management practices

* Principles of building and maintaining retailer / customer relationship

* Knowledge of business planning and budgeting

* Should possess good decision making and leadership skills

Overall Purpose/Objective

Of the job

Responsible for the overall operations and maintenance of the property in order
to provide customers with a comfortable setting and quality services and




retailers with adequate facilities/ support leading to customer satisfaction
and enhanced consumption

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

* Develop and deploy the mall management strategy and implement policies and
processes related to parking, house-keeping, horticulture, pest control and
façade cleaning across all the malls and common area in coordination with
Centre Director

* Prepare an overall budget for the Operations department incorporating
operations, security and engineering expenses after reviewing the
annual/quarterly

* Ensure adherence to the budget assigned for the various activities/ areas of
operations (such as Enginnering,Parking, House-keeping etc.)

* Develop and maintain good working relationships with all retailers by
interacting with them on a regular basis and resolve their issues

* Monitor the completion of leasing administration pr

📌 General Manager Operations (Pune)
🏢 Phoenix
📍 Pune