At Bajaj Broking (Bajaj Financial Securities Limited), we are transforming how India invests. Built on speed, innovation, and customer trust, our mission is to deliver a seamless, tech-driven trading experience for millions of investors across the country.
We are looking for a customer-obsessed Customer Service Representative to join our growing team. If you love stock markets, enjoy solving client queries, and want to build a rewarding career in fintech operations—this role is for you
What You’ll Do (Key Responsibilities)
Client First: Handle inbound/outbound customer queries via calls and emails, delivering prompt resolutions within defined Turnaround Times (TAT).Tech Guide: Walk clients through the Bajaj Broking trading app and web portal, troubleshooting technical glitches and guiding them on platform features.Problem Solving & Escalations:
Identify client pain points and collaborate with internal teams (RMS, Tech, Back-Office) to resolve complex issues smoothly.CRM Management: Maintain accurate, up-to-date interaction records using Salesforce CRM.Performance Excellence: Deliver on core service metrics, including Customer Satisfaction (CSAT), Average Handling Time (AHT), and quality standards.Value Addition: Identify cross-selling and upselling opportunities to support revenue growth and enrich the client's trading journey.
What We’re Looking For
Experience: 1–3 years in customer support or client operations (experience in a stockbroking or fintech setting is strongly preferred).Domain Knowledge: Understanding of Indian equity markets, basic trading terminologies, and capital market operations.Certifications: NISM Series VIII (Equity Derivatives) certification is a plusTech Comfort: Hands-on experience navigating trading apps, web portals, and CRM tools like Salesforce.Communication: Excellen
📌 Customer Service Representative (Pune)
🏢 Bajaj Broking
📍 Pune
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