1. Practice & Capability Leadership
Build and scale insurance operations capability across key areas such as claims, underwriting support, current business, policy servicing, billing, renewals, annuities, pensions, group benefits, and customer service.
Define practice priorities based on client demand, market trends, regulatory change, delivery insights, and transformation opportunities.
Develop reusable assets including solution playbooks, operating model frameworks, process maps, proposal content, case studies, and transformation roadmaps.
Create domain-led propositions for insurance operations transformation, including claims modernization, underwriting support, servicing optimization, automation, quality improvement, and regulatory control uplift.
Mentor internal SMEs, solution leads, analysts, and delivery teams to strengthen insurance domain capability.
2. Pre-Sales, Solutioning & Deal Support
Lead domain solutioning for strategic insurance pursuits, RFPs, proactive proposals, renewals, and expansion opportunities.
Own the insurance solution narrative, including scope,
operating model, process design, staffing assumptions, governance, transformation levers, controls, KPIs, and business case inputs.
Conduct client discovery sessions, solution workshops, due diligence discussions, and oral presentation preparation.
Work with delivery, transition, technology, automation, analytics, compliance, and commercial teams to build integrated and executable solutions.
Provide solution quality control to ensure proposals are practical, differentiated, deliverable, and aligned with insurance industry expectations.
3. Go-to-Market & Offering Development
Develop GTM themes and value propositions for Life & Pensions, Group Benefits, Retirement, Health, and Property & Casualty operations.
Shape market-facing narratives around claims operations, underwriting operations, policy servicing, customer experience, regulatory operations, automation, analytics, and GenAI-assisted operations
📌 General Manager (Noida)
🏢 HCLTech
📍 Noida