Job Summary
We are looking for an experienced ServiceNow Architect to lead the architecture, design, governance, and delivery of large-scale ServiceNow transformation programs. The ideal candidate will be responsible for defining end-to-end platform architecture, driving solution design across multiple ServiceNow modules, and ensuring alignment with business objectives, scalability, security, and operational excellence.
The role requires close collaboration with business stakeholders, enterprise architects, delivery teams, implementation partners, and operational support teams throughout the project lifecycle.

Key Responsibilities
Solution Architecture & Design
Own the overall ServiceNow platform architecture and solution design.
Define scalable, secure, and maintainable architecture aligned with ServiceNow best practices.
Lead architecture review sessions and solution workshops.
Establish platform governance, design standards, and development principles.
Provide technical leadership throughout implementation and deployment.
ServiceNow Platform Leadership




Drive architecture and solution design across:
IT Service Management (ITSM)
Customer Service Management (CSM)
Field Service Management (FSM)
Service Operations Management (SOM)
Employee Center
Knowledge Management
Service Catalog
CMDB and Service Mapping
Reporting and Dashboards
Integration & Data Architecture
Define integration strategy between ServiceNow and enterprise applications.
Architect REST/SOAP APIs and Integration Hub solutions.
Guide data migration, validation, and governance activities.
Ensure platform reliability, security, and performance.
Governance & Delivery
Review technical designs and implementation approaches.
Lead architecture governance and design approval processes.
Identify technical risks, dependencies, and mitigation plans.
Support release planning, deployment, cutover, and hypercare activities.
Stakeholder Management
Act as the trusted advisor for business and technical stakeholders.
Pr

📌 ServiceNow Architect (India)
🏢 Zensar Technologies
📍 India