Job Title: Full Stack Engineering Leader – Messaging & Communication Platforms Experience: 8–10 Years

Role Type: Customer-Facing / Tech Leadership

Industry Focus: CPaaS | Enterprise IT | Telecom

Role Summary We are hiring a Full Stack Engineering Leader with deep expertise in enterprise messaging ecosystems (SMS, WhatsApp, RCS, Chatbots) to drive solution architecture, customer engagement, and platform delivery . The role requires strong hands-on engineering capability combined with domain-driven solutioning , with increasing focus on AI-powered conversational platforms .

Core Responsibilities (Common Across All Environments)

- Architecture & Full Stack Development
- Design scalable, high-availability platforms using:
- Java (Spring Boot), Node.js, React.js
- Build microservices-based architectures and REST APIs for messaging platforms
- Ensure performance, scalability, and fault tolerance in high-throughput systems

- Messaging Domain Implementation

- Deliver solutions across
- SMS (A2P, routing, DLR management)

- WhatsApp Business API integrations

- RCS Business Messaging
- Chatbot frameworks & conversational journeys
- Handle message orchestration, failover, routing logic, and analytics
- DevOps & Engineering Excellence
- Implement CI/CD pipelines using tools like Jenkins / GitHub Actions
- Manage repositories via Git / GitHub / GitLab
- Enable automated testing, release governance, and monitoring
- Customer-Facing Solutioning
- Engage with enterprise customers for requirement gathering and solution design
- Lead demos, POCs, and technical workshops
- Translate business use cases into scalable technical solutions
- AI & Automation
- Integrate AI/GenAI capabilities into messaging use cases:

- Conversational AI (chatbots)

- Personalization engines

- Automation workflows




- Work with NLP models and LLM integrations

- Leadership
- Mentor engineering teams and drive delivery excellence
- Conduct design reviews and enforce best practices

Environment-Specific Tailoring

- CPaaS Provider (Communication Platform as a Service)

Focus Areas

- Multi-tenant, API-first messaging platforms
- Developer-friendly integrations and SDKs
- High-scale messaging throughput and low latency

Additional Responsibilities

- Design and manage public APIs and developer ecosystems
- Build reusable messaging components and orchestration layers
- Ensure platform scalability to handle millions of messages/day
- Integrate with global messaging partners and aggregators

Preferred Experience

- Experience with CPaaS platforms (e.g., Vonage,Twilio-like ecosystems)
- API monetization, rate limiting, throttling, and billing systems
- Multi-channel orchestration platforms
- Enterprise IT (Large Enterprises / Digital Transformation Programs)

Focus Areas

- Business workflow integration and customer engagement platforms
- CRM, ERP, and backend system integrations
- Internal automation and customer experience transformation

Additional Responsibilities

- Integrate messaging platforms with:
- CRM systems (Salesforce, etc.)

- ERP / internal systems
- Design customer journey orchestration (notifications, alerts, campaigns)
- Enable secure, compliant enterprise-grade implementations

Preferred Experience





- Experience in enterprise system integration
- Understanding of business processes (banking, retail, healthcare, etc.)
- Strong stakeholder management across business + IT teams
- Telecom / Telco Setting

Focus Areas

- Carrier-grade messaging infrastructure
- Network-level integrations and telecom protocols
- Regulatory compliance and delivery assurance

Additional Responsibilities

- Work with:
- SMPP, HTTP APIs, REST
- Manage routing, interconnects, and operator integrations
- Ensure high availability, delivery SLAs, and latency optimization
- Align with telecom compliance, spam regulations, and DLT frameworks

Preferred Experience

- Experience with telecom operators or messaging aggregators
- Strong understanding of A2P messaging ecosystem
- Exposure to network elements and telecom-grade systems

Required Skills (Consolidated) Technical

- Java (Spring Boot), Node.js, React.js
- Microservices, REST APIs, distributed systems
- CI/CD, Git, GitHub/GitLab
- Cloud platforms (AWS / GCP / Azure)

Domain

- Messaging: SMS, WhatsApp, RCS, Chatbots
- CPaaS / telecom messaging ecosystem

AI & Modern Stack

- Conversational AI, NLP, GenAI integrations
- Chatbot frameworks and automation tools

Soft Skills

- Strong communication & customer engagement
- Solution mindset with business understanding

Key Success Metrics

- Successful delivery of scalable messaging solutions
- Customer satisfaction and solution adoption
- Platform performance (latency, throughput, uptime)
- Innovation through AI-driven use cases

Positioning Summary (for Hiring Pitch)

- CPaaS: Platform builder, API-first, hyperscale mindset
- Enterprise IT: Business solution integrator, CX transformation driver
- Telco: Carrier-grade engineer, reliability and compliance focused

📌 Product Developer (Bengaluru)
🏢 Comviva
📍 Bengaluru