Product Architect – MobiLytix Rewards

Key Accountabilities

- Own end-to-end solutioning for Loyalty & Rewards capabilities, including member lifecycle management, earn/burn rules, tiers, campaigns, reward catalogs, partner integrations, and end-to-end customer journeys.

- Collaborate with product managers, architects, developers, UX, QA, business stakeholders, and partner teams to ensure product requirements are understood, structured, and aligned with roadmap objectives.

- Lead discovery workshops and own the full lifecycle: discovery, analysis, prioritization, solution definition, delivery support; ensure scope clarity and change control.

- Translate business needs into scalable product capabilities and define the solution approach and trade-offs (build vs configure, near-real-time vs batch, API vs event-driven).

- Expand high-level requirements into architecture-ready epics and user stories with clear acceptance criteria, validations, business rules, edge cases, dependencies, and measurable outcomes.

- Own High-Level Design / solution design documents covering functional flows, service boundaries, module impacts, integration touchpoints, data entities, API interactions, and non-functional expectations.

- Define service responsibilities and boundaries aligned to microservices principles, including interface contracts, versioning, backward compatibility, and dependency management.

- Review and design APIs used within the platform, including partner integrations, catalog services, campaign services, authentication mechanisms, and transaction processing APIs.

- Ensure API contracts and integration flows meet business and operational expectations, including payload structures, response behaviors, error handling, idempotency expectations, reconciliation, and traceability.

- Ensure solutions are feasible and implementable within the product architecture, working closely with engineering teams on technical design direction.

- Support the product development lifecycle by clarifying requirements during sprint planning, grooming, development, testing, and release cycles; proactively remove ambiguity.





- Act as a bridge between business stakeholders and engineering teams to ensure successful delivery across Telecom and Retail ecosystems.

- Define and drive non-functional expectations such as scalability, performance, security, audit compliance, privacy, and role-based access control, and ensure these are validated.

- Identify opportunities to improve documentation standards, backlog readiness, requirement quality, and solutioning practices; mentor junior team members where applicable.

- Stay updated on industry trends, best practices, and advancements in Loyalty & Rewards platforms, Telecom ecosystems, and Retail loyalty programs.

- Good to have: contribute to requirements and solution direction for AI-enabled capabilities such as intelligent segmentation, recommendations/next-best-offer, anomaly detection (fraud/abuse), automated insights, and GenAI-based reporting/assistant experiences with guardrails.

Mandatory Skills

- Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.

- 11–14 years of experience in a techno-functional ownership role (Product Architect, Solution Consultant, Solution Architect, Lead BA with strong solution design ownership) in product engineering or enterprise solution environments, preferably in B2B platforms.

- Strong experience working on Loyalty & Rewards platforms including earn/burn models, tier management, reward catalogs, campaigns, partner ecosystems, and customer journeys.

- Proven expertise in expanding requirements into structured epics/user stories with detailed acceptance criteria, validations, and business rules within Agile/Scrum environments.

- Hands-on experience authoring High-Level Design / solution design documents covering workflows, integrations, logical data entities, and API-level behavior.

- Robust understanding of modern product architectures and integration patterns,



with the ability to define service boundaries and scalable solution approaches.

- Strong experience analyzing and documenting API integrations, including request/response structures, authentication flows, validations, idempotency expectations, and error handling.

- Strong understanding of backend engineering fundamentals and ability to collaborate effectively with engineering teams on feasibility, trade-offs, and design direction.

- Exposure to Telecom and Retail domains with understanding of subscriber/customer profiles, billing triggers, CRM systems, POS integrations, and e-commerce journeys.

- Understanding of non-functional considerations including scalability, performance, security, audit compliance, privacy, and role-based access control.

- Proficiency in tools such as JIRA, Confluence, Microsoft Office Suite, and UML/BPMN for documentation and process modeling.

- Ability to translate complex business requirements into structured functional and technical specifications with clarity and completeness.

- Strong communication, stakeholder management, and facilitation skills; ability to drive alignment and decisions across technical and non-technical teams.

- Knowledge of Agile methodologies and product development best practices.

Desirable Skills

- Experience working on Loyalty platforms for Telecom operators and/or large Retail enterprises, including coalition/partner-based loyalty models.

- Familiarity with reward partner ecosystems, catalog management systems, voucher/coupon fulfillment workflows, and reconciliation processes.

- Exposure to analytics and KPI frameworks for loyalty programs such as enrollment growth, active members, redemption rate, burn rate, breakage, and campaign ROI.

- Experience collaborating closely with architecture teams on solution design, platform modernization, and cross-system dependencies.

- AI / GenAI experience defining requirements for AI-enabled capabilities such as intelligent segmentation, recommendations/next-best-offer, anomaly detection (fraud/abuse), automated insights, and GenAI-based reporting/assistant experiences with guardrails and explainability.

📌 Product Architect (Bengaluru)
🏢 Comviva
📍 Bengaluru