Role & responsibilities

- Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement

- Customize Training requirements for all employees in Banking Vertical as per the process requirement

- Able to conduct Pre-process &
- Process Specific Trainings

- Conduct timely assessment to evaluate Process Knowledge of all employees

- Monitor new hire performance during OJT phase for successful Process Certifications

- Provide Coaching &

- Feedback to enhance agent performance

- Report out Post Certification performance to measure training efficiency

- Conduct and report out PKTs monthly

- Able to communicate with Onsite clients on a need basis for Training/clarification/new process transitions

- Knowledge of creating Process Maps for new Transitions process is an added advantage

- Willingness to work in round the clock shift and travel to different location as per business requirement

- Identify the training needs based upon new updates/system changes





- Schedule individual and team training on a need basis

- Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process

- Maintain Training Records

- Need to be well-informed of Banking &

- Financial Service which includes

- Retail, Commercial &

- Investment

- Wealth &

- Asset Management

Preferred candidate profile

Essential Skill

- Need to be well-informed of Banking &
- Financial Service which includes.

- Familiarity with MS Outlook required and MS Word and Excel experience a plus

Soft Skills

- Excellent communication and presentation skills

- Experience in team handling preferred

- Solid organizational and team management skills

- Excellent verbal and written communication skills

- Should be a quick learner and adapt to changes

- Ability to motivate and resolve team grievances

📌 Process Trainer Lead (Bengaluru)
🏢 Coforge
📍 Bengaluru