Responsibilities:

- Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.
- Provide subject matter expertise for complex issues.
- Build training curriculum & Work Instructions.
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer facing root cause assessment.

Experience and Skills:

2-5 years of experience in a BPO environment.

- Any Bachelor’s degree.
- Proficient MS Excel
- Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
- Very good understanding of L2S process.Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…




- Problem solving and analytical skills.
- Customer / Client facing experience would be handy.

Additional Information:

Good understanding of Quote to Order.

- Clear written & oral communication skills with internal customers.
- Sound analytical & interpersonal skills
- Robust troubleshooting and diagnosis skills
- Training experience will be handy.
- Experience in creating knowledge base would be an advantage.

Note

Only immediate joiners preffered and local candidates from Pune preffered.

At least graduation is strictly completed.

📌 Process Specialist (Pune)
🏢 Innova ESI
📍 Pune