Responsibilities

Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.

Provide subject matter expertise for complex issues.

Build training curriculum & Work Instructions.

Identify and communicate opportunities for continuous process improvement

Use existing knowledge base to provide a customer facing root cause assessment.

Experience and Skills

2-5 years of experience in a BPO setting.

- Any Bachelor’s degree.
- Proficient MS Excel
- Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
- Very good understanding of L2S process.Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…




- Problem solving and analytical skills.
- Customer / Client facing experience would be handy.

Additional

Information

Good understanding of Quote to Order.

- Clear written & oral communication skills with internal customers.
- Sound analytical & interpersonal skills
- Strong troubleshooting and diagnosis skills
- Training experience will be handy.
- Experience in creating knowledge base would be an advantage. Note:

Only immediate joiners preffered and local candidates from Pune preffered.

At least graduation is strictly completed.

📌 Process Specialist (Maharashtra)
🏢 Innova ESI
📍 Maharashtra