Inbound Calling CEM Team - Job Summary

Handle inbound customer calls professionally and provide timely support for shipment, documentation, and logistics-related queries.

Resolve customer concerns, investigate issues, and coordinate with internal teams to ensure prompt resolution.

Deliver a positive customer experience by maintaining high service quality and communication standards.

Accurately document customer interactions, update systems, and follow established operational procedures.

Meet productivity, quality, and customer satisfaction targets while identifying opportunities for process improvements.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk workplace. Activities may include the following (but are not limited to):

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.



Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

📌 Process Expert - Inbound calling (Chennai)
🏢 Maersk
📍 Chennai