JOB SUMMARY

This role offers a unique opportunity to work closely with senior leadership on high-impact strategic initiatives across proprietorship functions. The incumbent will partner with Channel Head/Chief Business Officer, to leverage technology, enable data driven decision making, identify gaps and drive performance to enhance productivity and profitability. This is a high-visibility, high-impact role designed for individuals with strong problem-solving ability, business acumen, and a bias for execution.

KEY RESPONSIBILITIES

- The incumbent will be expected to challenge conventional ways of working and introduce modern, technology-driven approaches to enhance effectiveness and scalability.
- Work closely with a senior leader by participating in key meetings, reviews, and business discussions to build a deep understanding of ways of working, process journeys, sales strategies, decision-making, and current technology usage.
- Assess and analyze process structures, workflows, and performance metrics through a data-first lens, identifying inefficiencies, gaps and manual dependencies, and opportunities for technology-led improvements
- Combine technology-led analysis with on-ground realities to define clear problem statements and uncover high-impact opportunities for automation, digitization and growth.
- Design high-impact, technology-enabled solutions by prioritizing scalable interventions, focusing on maximum impact with minimal disruption

- Collaborate with business, technology,



and product teams to translate ideas into practical solutions, ensuring alignment on feasibility, integrations, and user experience
- Drive end-to-end execution of strategic initiatives, including implementation of technology solutions, process redesign, and change management across teams
- Enable adoption of technology-driven ways of working by driving usage of digital tools and embedding technology into repetitive processes.

Measures of Success

- Spot gaps and identify high-impact opportunities to leverage technology across sales processes and workflows.
- Ability to independently identify high-impact problem statements through data and business immersion

- Reduction in manual effort and turnaround time through automation and workflow digitization

Key Relationships

- Channel Head, Chief Business Officer, Product and Technology teams.

Key competencies/skills required

- Curiosity and strong learning agility
- Strong observational and critical thinking ability
- High ownership and bias for action

- Ability to influence without authority

Desired qualification and experience

- B.Tech. + MBA from a Tier 1 / Tier 2 institutes
- Solid analytical and structured problem-solving skills

- Excellent communication and stakeholder management capabilities
- High level of professionalism and executive presence
- Technology-savvy with inclination towards digital and data-led solutions

- Ability to thrive in a fast-paced, ambiguous environment

📌 Process Excellence Manager (Gurugram)
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