Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
Serves as the representative of the Bar function within the Food & Beverage department.
Customer Service
Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
Offers excellent service to internal customers across departments.
Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
Maintains positive interactions and skilled working relationships with guests and colleagues.
Establishes rapport with guests and fosters strong customer relationships.
Operational
Ensures all minimum brand standards are implemented and adhered to.
Embraces and promotes all “Touches of Hyatt” initiatives and the Food and Beverage Top 20 standards.
Reviews Consumer Audit results and ensures necessary improvements are implemented promptly.
Works closely with Outlet team members in a collaborative and flexible manner, contributing to the overall success of the hotel and guest satisfaction.
Collaborates with other departments with a spirit of teamwork and shared success.
Presents menus and beverage lists, responds to guest inquiries, and offers appropriate food and beverage recommendations.
Ensures proper maintenance of all food and beverage items, equipment, and facilities in accordance with the Departmental Operations Manual.
Maintains thorough knowledge of the Outlet’s menu and wine list.
Ensures effective up‑selling of beverages and facilitates relevant training for the team.
Maintains appropriate par levels of bevera