Requirement:
Bachelor's degree in Information Technology, Computer Science, or a related field
Proven experience in L1/L2 technical support or a similar role
Familiarity with incident management processes and SLA adherence
Proficiency in using the ServiceNow ticketing tool or similar ITSM platform
Basic understanding of SAP/ERP systems and their navigation
Solid communication skills, both written and verbal
Excellent problem-solving and troubleshooting abilities
Customer-centric mindset with a strong commitment to delivering high-quality support
Ability to work in a fast-paced environment and manage multiple priorities
Relevant certifications in ITIL, ServiceNow, or SAP/ERP support are advantageous.
📌 Support (Gurugram)
🏢 Integrated Wireless Solutions
📍 Gurugram
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