Job Description Summary
The AI Platform Support Engineer will provide operational support, ticket resolution, knowledge enablement, governance alignment, and cross-functional coordination for enterprise AI workplace platforms. The role bridges end users, collaboration teams, Power Platform teams, security/compliance, developer support teams, and platform owners.

Required Experience - we are looking for overall 10+years of experience with 3–5 relevant Experience in M365 support, ITSM, Claude ,enterprise collaboration platforms, identity/access management, and user-facing troubleshooting is required.

Required Technical Skills - M365 Copilot, Teams, Exchange Online, SharePoint Online, OneDrive, Entra ID, ServiceNow, GitHub Copilot, Copilot Studio, Power Platform fundamentals, DLP concepts, SSO concepts, enterprise SaaS troubleshooting.

Preferred Skills -Power Platform administration, Dataverse, Microsoft Graph awareness, prompt engineering, AI governance, advanced Teams administration, developer tooling support, ticket analytics, RCA, automation, and adoption reporting.





Key Responsibilities
Platform Support & Troubleshooting
Support Microsoft 365 Copilot across Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and Copilot Chat.
Troubleshoot Copilot not appearing, blank screens, authentication prompts, license sync delays, feature availability, and app-level errors.
Validate user eligibility, Microsoft 365 app update channels, browser compatibility, desktop / web app behavior, and service health signals.
Separate platform defects, policy restrictions, user configuration issues, and unsupported use cases to avoid unnecessary escalations.
License, Entitlement & Access Management
Handle provisioning and deprovisioning requests for AI tools including Microsoft 365 Copilot, GitHub Copilot, Copilot Studio, ChatGPT Enterprise, and Claude where supported by the client operating model.
Support Entra ID group membership validation, license assignment checks, func

📌 AI Platform Support Engineer (India)
🏢 DXC Technology
📍 India